Contact
Talk to us.
Use the address that matches your message so it reaches the right place quickly. Every inbox is read by a real person.
Contact channels
Support
Help using Aletheia, billing questions, account issues, and accessibility reports about the site or the product. Accessibility reports are treated as bugs and prioritized ahead of feature work.
Privacy and appeals
Privacy questions, data access and deletion requests, and one-time appeals for restricted accounts. This is the address named in our Privacy Policy and Terms of Service.
Campus sales
Per-seat licensing for schools and higher-education disability services and IT accessibility teams. Sized by enrollment, with consolidated billing and procurement-ready terms.
Enterprise sales
Per-seat licensing for corporate accessibility teams, healthcare systems, government agencies, and large nonprofits. Sized by seat count, with bring-your-own-key AI and enterprise audit logging.
What to include
To help us respond quickly, please include:
- Your account email, if you have one.
- The page, feature, or document where the issue occurred.
- For accessibility reports, the assistive technology you were using.
- What you expected and what actually happened.
Response times
We aim to respond to support emails within two business days and accessibility reports within five business days. Sales inquiries are usually answered within one business day.